Tenant Information >>

Quartile Property Network prides itself on offering tenants a friendly and professional service and a prompt response to your needs.  To make the tenancy process as straightforward as possible, all of our main forms are available online.  You can either complete the forms online, email, fax or post the forms back to us.

 

• Each Applicant must complete a separate application form;

• The Application for Tenancy Form will not be processed unless it has been fully  completed and the required supporting documentation (see Tenancy Checklist on Application Form) is received.
  
                     

NB:  After downloading form, please complete and email, fax or post to Quartile Property Network - contact details as above.
 

• Each Applicant must complete a separate application form;

• The Application for Tenancy Form will not be processed unless it has been fully  completed and the required supporting documentation (see Tenancy Checklist) is received.

Breaking a Tenancy Agreement can be costly.  We can assist tenants who find it necessary to break their Tenancy Agreement, however you should be aware of the following:

• If you break your Tenancy Agreement, you are responsible for and must pay rent until the property is re-let or the expiration of the Tenancy Agreement whichever occurs first;

• You are also responsible for the re-letting and advertising costs incurred by our company in locating a replacement tenant.

Cars should be parked in your designated parking space only and not on lawns, common property nor in the Visitor Parking. 

The Premises Condition Report should be signed and returned to our office within seven (7) days from the commencement of your lease.  If you do not complete and return the condition report, any dispute will rely on the evidence of the report completed by us and held in our office.

It is very important that you notify us immediately of any changes to your employment and business or home phone number.

The owner's insurance does not cover loss or damage to your furniture, effects or personal belongings.  For your protection, we encourage you to effect insurance cover on your contents and personal effects.

Your tenancy and rent payments, do not conclude until the keys to your property are returned to our office or representative.  You are responsible for the rent until keys are returned.  Prior written consent must be obtained before the changing of any locks and a duplicate key must be supplied to this office.

Only persons included on the lease are allowed to reside at the property permanently.  If a new person wishes to occupy the property, our office must be informed immediately and an application must be completed and approved prior to occupation.

Bonds are not transferable without written permission.

The rental bond is refunded only after the keys have been returned to our office and an inspection has been carried out.  To ensure your bond is refunded without delay, we recommend you:

1. Do not use blue tac or sticky tape substances to hang or place pictures on walls as this can cause damage to paint.  You may obtain written permission for picture hooks from our office.

2. Ensure that the property is kept and left clean

If you are having difficulty in paying your rent, always contact us to discuss the circumstances.  If rent is overdue by fourteen (14) or more days, a Notice of Termination of tenancy will be served.

Under the terms of your Residential Tenancy Agreement/Lease, rent is payable in advance weekly, fortnightly or monthly.  Rent may be paid by any of the following methods:

1. EFT (Electronic Funds Transfer) - automatic or manual payments

2. Allocated Deposit Book - a deposit book allowing you to make payments at any ANZ Bank.

3. Cheque or Money Order - mailed or delivered to our office.  Please write your name and address on the back.

4. In person at Quartile Property Network's Office. Weekdays 9am - 5pm.

Should any repairs be required on your rental property, all requests must be in writing.  Please complete the Repair & Maintenance Request Form (above) and forward to our office.  Any repairs arranged by you outside normal business hours will be at your cost unless it is proven to be an emergency.  All non-emergency repairs must first be approved by the landlord/owner.

Rubbish must be placed in bins provided.  Rubbish placed in boxes or bags may not be collected by the Council and may cause problems with mice, cockroaches, etc.

Copies of the following documents must be provided to Quartile Property Network, either with your Application for Tenancy or, if applying online, within 24 hours of your Application being received by this office.

• Previously Rented - tenancy ledger from current Real Estate Agency, OR

• Home Owner - please provide council rates and water rates for proof of ownership

• Drivers Licence and/or passport (visa is required for Australian non-resident)

• Proof of income including last 3 pay-slips and reference from current employee

• Current phone and electricity account

• Medicare Card
• Credit Card or Key Card
• Current bank statement

It is your responsibility to connect electricity, gas and telephone in your name and to finalise accounts when you vacate.

          Telstra

Please note that as per Clauses 5.4 & 29 of the Residential Tenancy Agreement, (where separately metered) you are responsible for payment for water used during the term of your tenancy.

Disclaimer:  The above information is a guide only. 
Your specific obligations are set out in the Residential Tenancy Agreement

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